Terms & Conditions
The following Terms and Conditions govern the access to, and use of, the 'Eddie's Lil' Homies' service, website, online store, and products. This website is owned and operated by Eddie Betts Family Trust.
Eddie's Lil' Homies asks all customers to read the following carefully before making a purchase. Once you have engaged with our service, we will assume you have read our Terms and you will, therefore, be bound by them, at all times, without exception.
Any reference to ‘us’, ‘our’ or ‘we’ refers, at all times, to Eddie's Lil' Homies. Any reference to ‘you’ or ‘your’ refers to our customers and website visitors.
These terms refer to Pre-Orders and Orders. Please refer the PRE-ORDERS sections for further terms specific to pre-order purchases.
PRE-ORDERS
When placing a Pre-Order at Eddie's Lil' Homies, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Eddie's Lil' Homies shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information.
Pre-orders will require payment in full to secure the goods. By purchasing a pre-order from Eddie's Lil' Homies, customers acknowledge and agree that the order will be dispatched at a later date.
All pre-orders of MY PEOPLE will be dispatched by 14 June 2019. This dispatch date applies to an entire order, including any copy/ies of MY KIND or Eddie Betts School Bag Tag/s purchased in conjunction with a pre-sale product of MY PEOPLE. Please purchase separately should you wish for these items to be posted immediately.
Customers will be notified when their order has been dispatched by the email provided and tracking information will be communicated. If for some reason this dispatch date cannot be met, customers will be notified of the delay via email.
All pre-orders of the book MY PEOPLE will be signed by Eddie Betts (every single copy), including any copy of MY KIND purchased with any pre-sale copy of MY PEOPLE. Unfortunately, we cannot accept personal requests as this signing alone will keep Eddie very busy. We hope you can be understanding of this.
Eddie's Lil' Homies reserves the right to change any of these terms at any time. All other terms and conditions within are applicable to pre-sale orders unless otherwise stated.
OUR SERVICE
Eddie's Lil' Homies provides books and promotional goods to children (big kids and little kids) and their families. We are 100% Australian owned and operated.
Eddie's Lil' Homies welcomes everyone to use and enjoy our service/s. We do, however, reserve the right to refuse access to those that we deem as having misused our service in any way, in contravention of our Terms and Conditions or otherwise.
We retain the right to make amendments to our service, brand, products or prices, at any time without notice or consequence.
ORDERS AND PAYMENT
Eddie's Lil' Homies products can be purchased through our online store www.eddieslilhomies.com. Customers are welcome to browse our product range and are encouraged to contact us for further information or recommendations.
Once you have selected your chosen products, you will be prompted through our online checkout. You will be required to provide us with certain pieces of personal information in order to successfully confirm your order. Refusal to provide one or more of the required pieces of information may affect your ability to place an order with Eddie's Lil' Homies.
Please ensure that all of the personal details you have entered are complete and accurate, particularly your shipping address. We are unable to re-direct orders once they have been shipped, and any errors in shipping address will result in the loss of your order.
Full payment is required at the completion of checkout. If for whatever reason, payment cannot be taken, you are free to make further attempts, however, we cannot provide a guarantee that your desired stock will remain available.
Once payment has cleared, you will receive an order confirmation via e-mail, including an order number, which is to be quoted in any customer service correspondence with our Eddie's Lil' Homies customer service team.
RETURNS & REFUNDS
Eddie's Lil' Homies is only able to accept returns for refund or exchange on products that are deemed as faulty or damaged, or on incorrect or incomplete orders. We do not accept refunds on pre-orders.
If any of your products have arrived faulty, damaged or incorrect, please contact Eddie's Lil' Homies directly via e-mail at whatup@eddieslilhomies.com within 24 hours of receiving your goods. We may require corresponding photographs to properly assess your product. If it is declared faulty we will provide a replacement product as soon as possible.
We are unable to provide exchanges or refunds simply for a change of mind. Our friendly team is always available to assist you in selecting the right products for you.
CANCELLATION POLICY
Eddie's Lil' Homies will always endeavour to package and post orders the same or next business day, except for pre-order (please refer the PRE-ORDER section above for delivery dates and details). For this reason, we are unable to accept any cancellations on orders.
DELIVERY
Eddie's Lil' Homies knows you can’t wait to receive your products, so we always attempt to get your order to you as soon as possible, with the exception of pre-orders.
All domestic Australian orders will be shipped the same or next business day when ordered during business hours, with the exception of pre-orders. These times may be extended during promotional/sale periods or at busy times of the year such as over the Christmas holidays. You will receive an e-mail to notify you when your order has been dispatched.
We use Australia Post Standard Postage Service for all orders. Please allow 3-6 business days after your order has been posted. This timeframe is intended as a guideline only, and orders may take longer at times, particularly if you are located in a regional area.
Eddie's Lil' Homies offer standard postage to Australia and New Zealand and postage fees are calculated based on the total weight of your order (all products ordered).
Orders may be required to be signed for upon delivery. Therefore, please direct your order to an address where someone will be available to sign for it during delivery hours.
INTERNATIONAL DELIVERY
Eddie's Lil' Homies is thrilled to provide international postage to our global customers. Please allow 6-10 business days for your order to arrive, once it has been posted. Some countries may incur delays. There may also be delays associated with customs in your local country. Eddie's Lil' Homies will not be liable for such delays.
Eddie's Lil' Homies charges international postage based on the total weight of the order (all products ordered).
Please note: all instructions with the products will be in English only.
请注意：所有的产品说明会只有英语
INTERNATIONAL DUTIES AND TAXES
Eddie's Lil' Homies will not be responsible for the payment of any customs levies, duties or taxes that may be associated with international delivery in your local country. Customers will be solely responsible for any such fees. We, therefore, ask that you please make yourself aware of them before confirming your order.
坦率地生态概不负责支付任何海关征税，关税或国内税的可能与国际交付当地国家相关
PRODUCT INFORMATION AND SAFETY
Please pay close and careful attention to any and all product safety guidelines or instructions that might be on your product label, accompany your order or that are listed on our website in product descriptions. These instructions are important and customers will be responsible for ensuring that products are only used in strict accordance with them.
The roles played by Eddie and the Lil’ Homies in MY KIND's narrative are entirely fictional. While the imagined characters do, however, abide by the values and generally known facts of the real Eddie Betts, the advice and examples found within may not be suitable for every situation. This work is sold with the understanding that neither the author nor the publisher is to be held responsible for the results accrued from the advice in this book. However, as a general rule, you can’t go wrong with kindness.
Eddie's Lil' Homies will not be responsible for any consequences that may flow from the incorrect or misuse of our products or interpretation of our story fictional storyline due to non-compliance with our product instructions or recommendations.
PROMOTIONS
Eddie's Lil' Homies may occasionally run promotional offers for our customers, followers and website subscribers. These may be advertised through our social media accounts or e-mail promotions. Such special offers may include, but are not necessarily limited to: special prices, discount codes, giveaways, competitions, two for one offers, or spend and save offers. Each promotion will run for a limited time only and may have conditions or guidelines, which must be fully complied with, without exception, in order to validly redeem the promotion.
Some promotions may require you to share personal information with Eddie's Lil' Homies. Any information shared in this capacity will be dealt with, at all times, in accordance with our Privacy Policy. Please refer to this policy for more information. Special or sale prices may only be applicable for certain periods of time.
Discount codes must be entered at checkout, before proceeding to the payment page. No discounts will be applied retroactively. Discounts and offers cannot be used in conjunction with any other offer and postage fees may apply. Only one discount 'coupon' / 'promo code' can be used per transaction at www.eddieslilhomes.com
Prizes won in promotional giveaways are not transferable or redeemable for cash.
Eddie's Lil' Homies reserves the right to modify, suspend or cancel any promotion at any time, without consequence.
There will be no rain checks permitted on any kind of promotion.
Promotions (competitions and giveaways) promoted on our social media accounts, including Facebook and Instagram, are in no way sponsored, endorsed or administered by, or associated with, Facebook and/or Instagram.
All entries are open to residents of Australia unless specified in our Promotion Terms and Conditions. Entries are open to entrants aged 15 years and over and to those who have an account on Instagram and/or Facebook, enabling them to submit an entry in accordance with the entry details specified in the promotion post. Entrants ages under the age of 15 years can only enter with a legal guardian or parent, whos detail will be requested upon entry.
Instructions on how to enter each competition or giveaway form part of the conditions of entry. By participating, entrants agree to be bound by these conditions.
A random comment picker tool is used to randomly select winners of giveaways. Instagram Random Comment Picker is a simple free tool to easily generate a winner of an Instagram contest or giveaway. By entering the URL of the Instagram post/s, all comments are retrieved and the system randomly chooses a winner.
Competitions or contests where the winner is judged or voted and selected for their skill (eg. the best photo or answer to a “Tell us in 25 words or less” question) is carefully selected by an Eddie's Lil' Homies Employee or Director.
Eddie's Lil' Homies will sometimes engage in joint marketing activities, such as giveaways and competitions, with third parties. Eddie's Lil' Homies is not responsible for the acts or failures to act, wilfully, lawfully or otherwise, of its suppliers, or of any other third party over whom Eddie's Lil' Homies have no control.
WHOLESALE
Eddie's Lil' Homies is proud to make our book/s available for wholesale purchase. Please contact us directly via whatup@edielilhomies.com for more information on obtaining a wholesale account.
All wholesale customers will be required to adhere to our Eddie's Lil' Homies Wholesale Terms & Conditions at all times (in addition to our website Terms and Conditions).
PRIVACY
We know that your privacy is important to you. Eddie's Lil' Homies handles all private and personal information sensitively and confidentially. For more information on our privacy practices and procedures please see our Eddie's Lil' Homies Privacy Policy.
INTELLECTUAL PROPERTY
Our website and all information contained within it is the property of Eddie's Lil' Homies and is protected from unauthorised publication and dissemination by the laws of intellectual property.
Any and all original Eddie's Lil' Homies related formulations, designs, products, images, photographs, illustrations, logos, text, HTML code or any other intellectual property content made available on our website or throughout our wider brand, is the property of Eddie's Lil' Homies and remains our copyright material at all times.
We grant users and customers a license to access and enjoy this information via our website and products.
Eddie's Lil' Homies may allow the printing, gathering, storing, copying or sharing of website information for an individual or personal purposes. However such use is strictly prohibited for the purposes of the commencement or advancement of any commercial or business venture.
We reserve the right to refuse access or take further action, including legal, against persons who violate our rights as intellectual property holders.
LINKS TO THIRD PARTY WEBSITES
Throughout our website and associated social media, we may provide links to third-party websites. These links are provided for your enjoyment or information. The material and content made available throughout these links are not intended as a representation of Eddie's Lil' Homies or our employees or opinions. Following these links is always at your discretion.
Eddie's Lil' Homies is not responsible for policing the services, policies or practices of these third parties. We will not be held liable for any loss, damage or any other consequences that may arise out of the use of third party websites or services.
LIABILITY AND INDEMNITY
To the maximum extent permitted by law, Eddie's Lil' Homies cannot be held liable or responsible for any loss or damage that any person may suffer as a direct or indirect result of accessing our website or utilising our service or products.
RELIANCE
All content, information and imagery provided through the Eddie's Lil' Homies website or brand, or through customer service correspondence with our staff, is intended strictly for general purposes. Eddie's Lil' Homies does not make any guarantee (express or implied) as to the accuracy, currency, reliability or completeness of any materials provided.
WHOLE OF TERMS AND CONDITIONS
Eddie's Lil' Homies publishes these Terms and Conditions, with the intention that they comprise the whole of the Terms of Use and Conditions that govern the relationship between Eddie's Lil' Homies and our website customers. Our Wholesale Terms will also apply to our wholesale account holders.
Unless specifically and expressly stated, no other term, condition, assurance, representation, warranty or inference is intended to apply. The only exception to this, are provisions that are automatically applied to the application of some relevant piece of the consumer, or other, legislation.
The severance of one section of this document will not have any effect on the rest of the Terms and Conditions. All remaining provisions will remain in force, in the event that one section is edited or removed.
CHANGES TO TERMS AND CONDITIONS
Eddie's Lil' Homies reserves the right to make amendments to our Terms and Conditions at any time, without notice or consequence. Any changes will be published here and will take immediate effect from their time of publication. We ask that all customers remain up to date with our Terms and Conditions, whenever engaging with our service. Your continued access to our website and use of our online store and products is taken as your knowledge and acceptance of any changes made.
If you have any questions or concerns regarding our service, products or our Terms and Conditions, please contact us directly at whatup@eddieslilhomies.com
These Terms and Conditions are current as of October 2018.